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GENERAL CONDITIONS OF SALE

Clause 1 - Purpose

The general conditions of sale described below detail the rights and obligations of the company Cosiliüm within the framework of the sale of hair accessories.

These products are sold new. They are reserved for individuals, hereinafter referred to as “customers”.

Any order placed by the customer on the cosilium.com site implies the prior, express and unreserved acceptance of the General Conditions of Sale by the latter, to the exclusion of any other document in contradiction with these GTC.


Clause 2 - Price

The prices of the goods sold are those in force on the day the order is taken. They are denominated in euros and calculated exclusive of tax. Consequently, they will be increased by the VAT rate and the transport costs applicable on the day of the order.

The Cosiliüm company grants itself the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered.

In the event of an order to a country other than mainland France, the customer is the importer of the product (s) concerned.
Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Cosiliüm. They will be the responsibility of the customer and are his sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in his country.

The products remain the property of Cosiliüm until full payment of the price.

Clause 3 - Terms of payment

The customer has several payment methods. By credit card or any other payment system offered at the time of online payment.


Clause 4 - Orders

Orders are placed on https://www.cosilium.com

Cosiliüm reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Note that placing a product in the basket does not guarantee any reservation on this product until payment for this product has been made.

Any order appearing on Cosiliüm implies acceptance of these General Conditions without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

This is an order with an obligation to pay, which means that the ordering involves immediate payment from the customer.

The sale will only be considered final after sending the customer written confirmation of the order by email and after receipt of the full price.

Clause 5 - Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, the customer has a withdrawal period of 14 days from receipt of the products to exercise his right of withdrawal, without having to justify reasons. nor to pay any penalty, except the return shipping cost.

Returns are to be made in their original state and complete no later than 14 days following communication of their decision to withdraw. In this context, the responsibility of the customer is engaged. Any damage suffered by the product on this occasion may be such as to create a failure of the right of withdrawal. The product will be accompanied by a copy of its purchase invoice.

To exercise his right of withdrawal, the customer must express his desire to unambiguously withdraw by sending an email to the following address: cosilium.handmade@gmail.com

The costs associated with the return of the product concerned are the sole responsibility of the customer.

When the right of withdrawal is exercised and subject to the correct return of the product, Cosiliüm will reimburse the sums paid to the customer, within 14 days of receipt of the order and via the same means of payment as that used during of the order.

Despite the care taken in preparing the orders, an item may arrive damaged. The customer will therefore have 24 hours to notify Cosiliüm by email after receipt of the item and request an exchange or refund. After this period, Cosiliüm cannot be held responsible for the defective item and / or make a refund.

Clause 6 - Availability

The articles on the site https://www.cosilium.com are valid as long as they are visible on the site, while stocks last. In the event that a product is unavailable after the customer has placed the order, Cosiliüm will inform him by email within 3 days. The customer's order will then be automatically canceled and the refund will be issued.

Clause 7 - Delivery

Delivery costs are the responsibility of the customer and vary depending on the items ordered and the carrier chosen.

Unless otherwise stated, as soon as the customer's order exceeds 40 €, and if he resides in metropolitan France, he can benefit from free delivery. This will be done automatically when placing the order.

The products are shipped to the delivery address indicated by the customer during the ordering process, within one to 4 working days.
This period may vary during promotional offers or during the holiday season without the latter being detrimental to Cosiliüm. During holidays, the shipping date will be indicated to the customer when placing their order.

In the event of late delivery by the carrier (depending on the one chosen by the customer), the customer cannot claim compensation from Cosiliüm.

As well as in the event of an anomaly upon receipt (damaged parcel, opened, parcel not received, empty parcel, etc.), the customer must file a complaint with the carrier and inform Cosiliüm within 2 days of receipt of the order. . Cosiliüm will not be held responsible in the event of delivery problems.

Any risk of loss or damage to goods is transferred to the customer when the latter or a third party designated by him, and other than the carrier, takes physical possession of these goods.

Delivery choice

The post office:

  • Letter followed: Drop off in letterbox. No insurance in case of loss / theft / damage to the post. The goods always travel at your own risk.

  • Colissimo to France: Drop off in letterbox. Reimbursement up to 23 € / kg in case of loss / theft / damage.

Global relay:

  • Parcels to Belgium and Luxembourg: Drop off at a relay point. Reimbursement up to € 25 in the event of loss / theft / damage.

In addition to this, you need to know more about it.

Clause 8 - Liability

The products offered on Cosiliüm comply with current French legislation.

The responsibility of the company Cosiliüm can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is the customer's responsibility to check with the local authorities the possibilities of importing or using the products he plans to order.

Furthermore, Cosiliüm cannot be held responsible for damage resulting from improper use of the product purchased.

Photos are for illustrative purposes. Cosiliüm invites the customer to refer to the description of each product to know its precise characteristics.

Finally, Cosiliüm cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses.

Clause 9 - Force majeure

Cosiliüm will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of a total or partial disruption or strike, in particular of the services. postal and means of transport and / or communications, flood, fire, and in general, in the event of an event beyond its control.

Clause 10 - Litigation

These GTC, all acts and operations carried out hereunder as well as the rights and obligations of the parties hereto, are exclusively governed by French law.

In the event of a dispute, the Poitiers Commercial Court has jurisdiction.

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